Return & Refund Policy

Last Updated: October 18, 2026

At Hoho Xmas, we want you to enjoy a wonderful shopping experience. If you are not completely satisfied with your purchase, please review our return and refund policy below.

1. 14-Day Return Policy

We accept eligible return requests within 14 calendar days of the date your order is delivered.

To qualify for a return due to a change of mind, your item must:

• Be unused, unworn, and in its original condition.

• Have all original tags, accessories, and packaging, where applicable.

• Be free from damage, stains, odors, washing, or signs of use.

• Be accompanied by proof of purchase or an order number.

Items that have been used, worn, washed, or damaged after delivery are not eligible for change-of-mind returns.

2. How to Request a Return

To request a return, please contact us through the Contact Us page at https://hohoxmas.com or email support@hohoxmas.com within 14 days of delivery.

Include your order number, the item you wish to return, and the reason for your request.

If your return is authorized, we will provide instructions and the appropriate return address.

Please do not send items back to the original shipping address or any address on the shipping label without receiving our return instructions.

Authorized returns should be shipped within 14 days after receiving return instructions.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible, preferably within 7 days of delivery.

You may be asked to provide photographs of the product, packaging, or shipping label to help us investigate.

If we confirm an issue with your order, we will offer an appropriate resolution, which may include a replacement or refund.

Customers will not be responsible for approved return shipping costs caused by our error or a defective product.

Nothing in this policy limits your rights under applicable consumer protection laws.

4. Non-Returnable Items

The following items are not eligible for change-of-mind returns:

• Products that have been used, worn, washed, or altered.

• Personalized or custom-made products, where clearly disclosed before purchase.

• Personal care or hygiene products that cannot safely be resold after opening.

• Items explicitly marked as final sale before purchase, where permitted by law.

Holiday and Christmas-themed products are subject to the same eligibility requirements. Using a product for a holiday event and then deciding it is no longer needed does not qualify it for a change-of-mind return if it shows signs of use.

These restrictions do not apply to valid claims involving defective, damaged, or incorrectly supplied products where applicable law requires a remedy.

5. Return Shipping Costs

For approved change-of-mind returns, customers are responsible for return shipping costs.

Return shipping costs depend on the destination and carrier. We will provide the appropriate return destination before you ship your item.

If the return is required because of a verified product defect, damage on arrival, or an incorrect item sent by us, Hoho Xmas will cover the approved return shipping costs.

We recommend using a trackable shipping service for returns.

6. Refund Processing

Once your return is received and inspected, we will notify you whether your refund has been approved.

If approved, refunds will be issued to your original payment method, generally within 10 business days of approval.

Your bank or payment provider may require additional time to post the refund.

Original shipping fees, if separately charged, are generally non-refundable for change-of-mind returns, except where required by applicable law.

7. Exchanges

If you receive a damaged, defective, or incorrect item, please contact us to request assistance.

Exchanges or replacements depend on product availability.

If a replacement is unavailable, we will offer an appropriate alternative resolution, including a refund where applicable.

8. Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

We will attempt to accommodate cancellation requests before an order is dispatched.

Once an order has shipped, cancellation may no longer be possible. Any subsequent return will be handled according to this policy and applicable consumer protection requirements.

9. Delayed or Missing Orders

If your package is significantly delayed or missing, please contact us so we can investigate its status with our shipping partners.

Missing or undelivered orders will be reviewed separately from change-of-mind returns.

Please refer to our Shipping Policy for estimated delivery times and additional shipping information.

10. Contact Us

If you have any questions about returns, refunds, cancellations, or damaged items, please contact Hoho Xmas through our Contact Us page or email support@hohoxmas.com.

Website: https://hohoxmas.com

Thank you for shopping with Hoho Xmas!