Shipping policy

Shipping Policy

Last Updated: October 16, 2026

Thank you for shopping at Hoho Xmas! We strive to provide a smooth and reliable shopping experience for all our customers.

1. Shipping Destinations

We currently ship to addresses within the United States.

Our products are fulfilled through international shipping partners, and orders may be shipped directly from China.

2. Order Processing Time

Orders are typically processed within 3–5 days after payment confirmation.

Processing includes order verification, product preparation, packaging, and handover to the shipping carrier.

3. Shipping and Delivery Time

Processing Time: 3–5 days
Estimated Shipping Time: 14–21 days after dispatch
Total Estimated Delivery Time: 17–26 days

These are estimates, not guaranteed delivery dates. Delivery times may vary depending on the destination, customs processing, carrier operations, weather conditions, and seasonal demand.

4. Shipping Costs

Any applicable shipping fees will be displayed at checkout before payment.

5. Order Tracking

Once your order has shipped, we will provide tracking information when available.

Tracking information may take a few days to update after shipment.

6. Multiple Shipments

Orders containing multiple items may be shipped separately depending on product availability and fulfillment arrangements.

You may receive multiple packages on different dates.

7. Christmas and Holiday Shipping

During busy holiday periods, particularly November and December, shipping carriers may experience additional delays.

We strongly recommend placing Christmas orders early.

Delivery before December 25 is not guaranteed unless an explicit delivery guarantee is provided for your order.

8. Delayed or Lost Packages

If your package is significantly delayed, missing, or appears lost in transit, please contact our customer support team.

We will investigate the shipment and work with our shipping partners to determine an appropriate resolution, which may include a replacement or refund where applicable.

If we cannot dispatch your order within the promised shipping timeframe, we will notify you and provide applicable cancellation or refund options in accordance with relevant consumer protection requirements.

9. Incorrect Shipping Address

Please double-check your shipping information before completing your purchase.

If you need to correct an address, contact us as soon as possible. Address changes may not be possible once an order has shipped.

10. Customs and Import Fees

International shipments may be subject to customs processing or applicable import fees. Any charges collected by Hoho Xmas will be displayed at checkout.

Please contact us before ordering if you have questions about import charges that may apply to your shipment.